i would lyk to suggest that sometimes [MANY TIMES I MEAN] as there are selfers , freekillers , banevaders , Rule Breakers etc So there should be a chat system i mean where we can just contact admin and he comes there ASAP [EXCEPT THE SHOUT BOX] Or u can just make your server Steam Only so admins can be contacted by steam But then the non steamers [INCLUDING ME] WOnt be able to join so i suggest that you can make a chat system or maybe ADMIN CONTACT system where only ACTIVE PLAYERS oon your servers would be able to contact them
Thnx for reading , Hope this helped you [At least a bit

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Noobest