You're asking them for a favor. That they do not create am ava within 5 days is nothing wrong with. They got personal lives you know
Give me 1 reason why you could be mad at them, do you pay them? Do you do a favor for them in return? Nope?
It's a favor, be gratefull if they create an ava, don't get mad if you are not their top priority
Patience is the key to nearly everything
Pim