i wanted to amx_psay 1 player, and i did amx_permban......

please can you unban him asap ¿? i tried to unban him from classic, but it didnt work, he is still banned
just happened 10 mins ago
Higg0 STEAM_0:0:2143688 2.219.182.* i think pro7 is wh, im gonna spec Burzum<3OddyLane=) (STEAM_0:1:21866374) pub 14/11/2012 12:49:26
also, can you tell me if head admins can unban without unban request if we do mistake ¿? and how to do ¿? thx